Okay, so last night, we were at Lowe's, home improvement store. We were walking around the bathroom stuff, looking at stuff. All of a sudden, this customer shouts out about how incompetent the staff is. Not sure what was going on, Rob and I wanted to investigate. Walking over closer, but also "looking" at our ideas, we see the department manager try to solve whatever was going on.
I noticed the customer had a special order package from Home Depot. The manager was trying to calm down the customer. For some reason, he had come to Lowe's to see if they could give him better pricing. The salesman was just not doing ANYTHING correctly. The manager told the customer he could price match Home Depot or could give him 20% off across the board on everything. What did he want? Well, the customer wanted both. The salesman tried to ask him a few more questions. The customer got up and walked out. But, not before shouting to the ENTIRE store how bad the service was here and to go immediately to Home Depot.
We couldn't stop from laughing. The manager sternly walked that customer out of the store. Good for him. I couldn't believe how rude he was. Well, it turns out, because the salesman started helping us, that Saturday seemed to be a wild day for special order items. Because of so much ordering on their computer system, his computer froze. Also, the man's special order was large. He just didn't want to give the sales clerk enough time to process everything that needed to be processed. Just then, the manager came back over and apologized. We just laughed. I could believe what a Jack Ass this other customer was. I just kept laughing and saying, "I'm not disgruntled, yet!" And, I told them now they've got good stories to share about the experience.
You can only do as much as the computer will allow you. Don't come in, with a HUGE special order, expect to get it for FREE, then expect to be able to leave 5 minutes after your arrival.
Idiot!
Love to all,
Cathy
8^ )
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